Data deletion

If you connected Facebook, Instagram, or other Meta assets to Adwave, used Facebook Login or Apps and websites with our Meta app, or otherwise want Adwave to delete personal data we hold about you in connection with Meta, this page explains how to request it.

How to request deletion

1. Email support@adwave.com from the email address associated with your Adwave account when possible.
2. Use the subject line: Data deletion request.
3. Include in the body:
   • Your full name
   • Your account email
   • Your organization or business name (if any)
   • Whether you want (a) Meta-related connection data deleted, (b) your full Adwave account deleted, or both
   • Optional: the Facebook / Meta app-scoped user id from Facebook’s Apps and websites settings, if you have it
4. We will verify the request (we may ask for a short confirmation reply) before deleting.

The same email process applies to Adwave account holders and to people who only interacted via Facebook (for example, after removing our app under Facebook → Settings & privacy → Settings → Apps and websites).

What we delete

After we verify your request, we delete or de-identify personal data associated with you and any Meta connection, including as applicable: account profile and contact details we store; authentication / connection tokens and Meta linkage records we control; and other personal data we hold to provide the Adwave service for that person or organization.

What we may keep

• Billing, ledger, tax, and other financial or transaction records we are legally required to keep, for the retention period required by law
• Records needed to establish, exercise, or defend legal claims
• Aggregated or anonymized data that cannot reasonably identify you
• Data for which the advertiser (not Adwave) is the controller — for example, events collected by a tracking tag on an advertiser’s website — which we process on the advertiser’s behalf. Those requests should go to the advertiser first; we assist them with verified requests

Timing

We aim to acknowledge receipt and complete deletion of eligible personal data within 30 days of a verified request (sooner when practical). If we cannot delete something because of legal retention, we will say so in our reply and explain what was retained.

Requests from Facebook Apps and websites

You can remove our app in Facebook → Settings & privacy → Settings → Apps and websites, then request that your data be deleted. Because we use an instructions URL (not an automated callback), those requests are fulfilled through the email process on this page.

Advertiser-site visitors

If you are a visitor to a business’s website that uses Adwave tracking or ads and want that business’s data about you deleted, contact that business (the controller). Adwave processes that data on the advertiser’s behalf and will assist the advertiser with verified requests.

Contact

Questions about data deletion or privacy: support@adwave.com

Related: Privacy Policy · Terms